Account Manager - VMS


Work @ Whitecap


New York, New York

Employment Type



Due to our incredible success this year, WCS is looking to grow our elite sales team in our NYC office! We offer immediate start dates, best-in-class training and professional development initiatives that allow for a clear career trajectory and opportunities to grow both professionally and financially. As one of the fastest growing firms in the country, there could not be a better time to join us!   

Job Description:

Compensation : $50000 - $85000
Job ID : 15789

The purpose of this role is the overall management of all aspects of the Vendor Management System (VMS) program for an assigned client. This includes supporting the supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, etc.).  


A Day in the Life  

  • Manage the day-to-day VMS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff  
  • Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).  
  • Establishes and develops relationships within assigned clients and expands existing relationships to ensure maximum customer satisfaction, along with both the efficiency and profitability of each contractor/subcontractor placement or conversion  
  • Understand the contracted terms and conditions between WhiteCap and the client, including pricing as well as client rules of engagement and processes.  
  • Responsible for ensuring resolution of day-to-day issues that arise among the contractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.  
  • Requisition management (creation of job reqs, intake calls, shortlisting, interview scheduling, hiring manager/supplier follow up, onboarding, etc.)  
  • Non-requisition management (extensions, timesheets, offboarding, etc.)  

Job Requirements:

Ready to Dive In?  

If You Are:    

  • Passionate about leading and helping others, have operational agility and a blend of technical and interpersonal skills  
  • Extremely detail-oriented with excellent time management and sense of urgency  
  • A strong analytical thinker with capabilities for advanced problem-solving  
  • Skilled at multitasking and efficient with various computer programs  

And You Have:     

  • 1 year VMS, preferably within corporate setting  
  • 1 year Managed Service Provider/Program  
  • Minimum 1 year staffing industry (Preferred)  

Think you have what it takes to dive into a career with one of the top recruiting firms in the industry and to join an energetic, driven and dynamic team? Apply now or email us directly at     


Disclosure:  The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.