JOB DETAILS

Job Function:

• Assists current clients by supplying information on the status of their cases; completing the intake process in preparation for the legal team; verifying information.
• Processing eligibility documents by inputting them into the various case management systems.
• Establishes policies by entering client information and confirming expectations.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new litigation types and participating in educational opportunities.
• Accomplishes organization mission by completing related results as needed.
• Maintain databases for specific litigation.
• Handle or direct all inbound communications using a variety of channels. (phone, email, mail…)
• Overall support of legal teams.

Job Requirements:

• High School Diploma or GED required
• University/college degree is an asset
• 2 years of Contact Center experience preferred
• Previous customer service experience, especially in the legal industry, preferred
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Customer service experience, attention to detail, data entry skills, active listening, professionalism, and multi-tasking skills

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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