Customer Service Coordinator


Division

Admin + Office Support

Location

Whitestone, New York

Employment Type

Temporary



SHARE THIS JOB
 

A fast growing CPG company is looking for a driven and energetic professional to join their Customer Service team! Work from home on Mondays and Fridays with competitive compensation and benefits! The right candidate will even have the opportunity to become a permanent member of the team.


Compensation : $17 - $20
Job ID : 30161

Job Function:

  • Consistent and professional customer communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Process customer orders for over 250 customer accounts within our multiple databases ensuring complete order entry accuracy with strict adherence to processing KPIs
  • Regularly respond to customer inquiries and requests for assistance, accurately processing changes within our system ensuring all required parties are kept up to date accurately and in adherence to our KPI requirements
  • Create and publish accurate daily reports for Customer Service Team (CST) Management
  • Utilize internal system to confirm available inventory to appropriately allocate customer orders appropriately with recommendations to updated delivery dates as needed
  • Maintain accurate record of electronic documentation based on our internal ticketing system
  • Collaborate with production, shipping, warehouse, and/or carrier personnel to expedite or trace shipments
  • Collaborate with Operations team and other internal departments ensuring alignment across all targets
  • Build sustainable relationships of trust through open and interactive communication


Job Requirements:

  • High School Degree
  • Relevant customer service experience
  • Strong attention to detail

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

ITS1

#LI-SC1

30161