JOB DETAILS

Job Function:

• The Customer Service Specialist is an Integral part of supporting our clients through customer service, technical support and acting as a resource to the outside sales team
• Resolve customer inquiries in an accurate, efficient and courteous manner in a high-volume call center environment
• Work in a team environment to extend client expectations
• Act as a customer liaison by providing exceptional professional level customer service
• Manage and resolve general customer service issues
• Handle technical troubleshooting for lighting products (training provided)
• Effectively manage customer follow-ups
• Maintain a high level of product knowledge
• Communicate with our customers via chat and email
• Communicate with the warehouse team and shipping company to resolve shipment discrepancies
• Meet all deadlines given

Job Requirements:

• 1-5 years of customer service experience
• Strong communication
• Ability to operate in a fast paced environment

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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