Customer Service Representative
Corporate Services - Office Support
Hauppauge, New York
Their operations team is broken down into nearly 15 sub-teams, all built to support their clients. They have groups the source and procure new vendors to support their clients and they have a wide range of customer service teams that handle the actual fielding and management of the client work order request. For example, Target's location in Jacksonville, FL, may need help fixing their HVAC systems. This request will be sent directly to the Customer Service Rep, who will then need sort through their list of vendors, contact them, and send them out to the client site to perform this work. They're also responsible for checking in with this vendor to ensure the work is being performed correctly and in a timely fashion. Once the work is successfully completed, this work order can be closed out in the system.
The hiring managers will ease the customer service rep into handling work orders through hands on training for the first month or so. Training will include contact vendors, documenting work order-related activities, systems training, etc. From there, they'll be assigned clients to handle work orders for. A newer customer service rep could be handling anywhere between 10-20 work orders per day. A more tenured CSR will be handling closer to 50+ per day. From here, there's a ton of other career opportunities that can surface between Strategic Sourcing, Sales, Management, etc.
- Bachelors degree or coursework towards a bachelors degree is preferred, not required
- A proven track record in customer service experience from either corporate or non-corporate environment is required (non corporate could be retail, hospitality, restaurant industry, etc.)
- Basic computer skills and ability to be trained on a proprietary system
- Reliability, professionalism, and maturity
- Strong work ethic and ability to take direction