JOB DETAILS

Job Function:

• Conducting on-site visits to end user areas to diagnose and resolve hardware, software, and connectivity issues promptly and effectively.
• Providing responsive and friendly desktop support for a diverse range of business and software development applications.
• Offering end-users technical assistance and troubleshooting expertise while researching alternative solutions for hardware requirements.
• Delivering executive level desktop support service, addressing high-priority requests with a sense of urgency and professionalism.
• Installing, testing, maintaining, and troubleshooting end-user workstations and related hardware and software components.
• Troubleshooting and providing technical guidance for mobile devices, including smartphones and tablets.

Job Requirements:

• Associate's degree or equivalent experience in Information Technology or a related field.
• Proven experience in providing desktop support in a corporate environment.
• Strong technical proficiency in diagnosing and resolving hardware, software, and connectivity issues.
• Familiarity with a variety of business and software development applications.
• Ability to deliver exceptional support service to end-users, including executive-level personnel.
• Experience with Active Directory user management and basic network troubleshooting.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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