Healthcare Account Manager - VMS/MSP Team


Division

Work @ Whitecap

Location

New York, New York

Employment Type

Internal



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Due to our incredible success this year, WCS is looking to grow our elite team in our NYC office!  As one of the fastest growing recruitment firms in the country, there could not be a better time to join us!  

Job Description:


Compensation : $50000 - $85000
Job ID : 15631

The purpose of this role is the overall management of all aspects of the Vendor Management System (VMS) program for an assigned client. This includes supporting the supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, etc.).  

 

A Day in the Life  

  • Manage the day-to-day VMS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff  
  • Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).  
  • Establishes and develops relationships within assigned clients and expands existing relationships to ensure maximum customer satisfaction, along with both the efficiency and profitability of each contractor/subcontractor placement or conversion  
  • Understand the contracted terms and conditions between WhiteCap and the client, including pricing as well as client rules of engagement and processes.  
  • Responsible for ensuring resolution of day-to-day issues that arise among the contractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.  
  • Requisition management (creation of job reqs, intake calls, shortlisting, interview scheduling, hiring manager/supplier follow up, onboarding, etc.)  
  • Non-requisition management (extensions, timesheets, offboarding, etc.)  

Job Requirements:


Ready to Dive In?

 

If You Are:

  • Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
  • Excellent attention to detail, time management and sense of urgency
  • Strong analytical capabilities for advanced problem-solving
  • Skilled at multitasking and efficient with various computer programs

And You Have:  

  • 1 year VMS, preferably within Healthcare setting

  • 1 year Managed Service Provider/Program

  • Minimum 1 year staffing industry (Preferred)

  • Minimum 1 year Healthcare staffing (Preferred)

Think you have what it takes to dive into a career with one of the top recruiting firms in the industry and to join an energetic, driven and dynamic team? Apply now! Email us directly at careers@whitecapsearch.com  

 

 

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

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